This policy explains how to cancel bookings and when refunds apply.
1. Cancellation Window
Free cancellations are typically allowed up to a cutoff time before your scheduled slot. After the cutoff, rescheduling may be offered.
2. Refund Eligibility
Prepaid orders are refundable when canceled within policy and no sample has been collected. Non‑refundable items include completed services or consumables used.
3. Refund Timelines
Approved refunds are typically initiated within 5–7 business days to the original payment method.
4. Rescheduling
You can request a new slot subject to availability. Price differences (if any) will be communicated.
5. Test‑Specific Exceptions
Certain specialized tests may have stricter rules due to lab processing constraints.
Contact
For help with cancellations or refunds: contact@medicdiallabs.com